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Aloft London Excel Hotel, London
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Key details
About the Hotel
One Eastern Gateway, Royal Victoria Dock,
London,
United Kingdom,
E16 1FR,
Greater London
Aloft London Excel is a bold 4-star hotel featuring loft-inspired design in the hip East End. This modern hotel offers an indoor pool and is ideal for families, providing stylish accommodations for guests. Pets under 40 lbs are welcome free of charge.
Rooms & Amenities
Aloft London Excel features spacious rooms equipped with a 42-inch flat-screen TV and an ultra-comfortable signature bed. The plug & play connectivity station charges electronics and links to the 49-inch LCD TV, while the walk-in shower and custom amenities by Bliss® Spa enhance the guest experience.
Dining & Entertainment
Dining options include Docksider, a contemporary restaurant serving seasonal menus with fresh ingredients, from full English breakfast to leisurely dinners. The W XYZ bar is the trendiest bar on this side of London, offering specialty cocktails and live acoustic sets.
Leisure & Services
Guests can take advantage of the indoor pool, fitness center, and sauna to unwind or maintain their fitness routine. The hotel also features a ReMix lounge and a 24-hour self-serve commissary for snacks.
Location & Transportation
Aloft London Excel offers excellent connectivity with multiple transport options, including Prince Regent DLR Station just 0.3 miles away and various bus and train stations within walking distance. It is conveniently located near landmarks such as Canary Wharf and the O2 Arena, both within a short train journey.
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Select your room type
The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
The hotel offers amenities for your comfortable stay and unforgettable experiences
Free Wi-Fi
Free Wi-Fi in rooms
Parking
GBP 20 per day
Baggage storage
Baggage storage
Locker room
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Parking
Safe deposit box
24-hour reception
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Baggage storage
Locker room
Elevator
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness center
Pool tables
Services
Pet amenities available
Room service
Laundry
Stores/Commercial services
Welcome drink
Dining
Restaurant
Snack bar
Bar/ Lounge area
Business
Business center
Meeting/ Banquet facilities
Children
Cribs
Children's menu
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Indoor swimming pool
Sauna
Room features
Free Wi-Fi in rooms
Air conditioning
Heating
Soundproofed rooms
Sitting area
Terrace
Tea and coffee facilities
Ironing facilities
Bathroom
Free toiletries
Sink
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
One Eastern Gateway, Royal Victoria Dock,
London,
United Kingdom,
E16 1FR,
Greater London
Map view
street view
One Eastern Gateway, Royal Victoria Dock,
London,
United Kingdom,
E16 1FR,
Greater London
City landmarks
Libraries
Charlton House
1.9
mi
Royal Arsenal
2.0
mi
Convention Center
ExCeL London
2300 ft
Events
The O2
1.4
mi
London SE10 8QY
Greenwich Park
2.6
mi
Peninsula Square
Up at The O2
1.5
mi
27 Western Gateway
Emirates Air Line
5300 ft
The Connaught Tavern
2200 ft
Chapel Of St George And St Helena At Former Dockland Settlement No. 1
1.1
mi
Silo D
2400 ft
War memorial at former St Mark's Church
2700 ft
Silvertown War Memorial
3800 ft
Dock Manager's Office
4400 ft
Central Buffet At Custom House
4500 ft
Royal Victoria Dock
The Dockers Sculpture
2500 ft
Museums
Cutty Sark
2.6
mi
St Luke's Community Centre
5200 ft
ExCeL London
4300 ft
Fairbairn Hall
1.1
mi
Bridges
Royal Victoria Dock and Bridge
2300 ft
Church
Memorial Community Church
1.1
mi
St Andrew's Church
1.2
mi
St Andrew's Vicarage
1.2
mi
Planetarium
Royal Observatory Greenwich
2.7
mi
Broadway Theatre
Brick Lane Music Hall
2.4
mi
Limehouse
2.9
mi
Museums
The Crystal
5300 ft
Parks
Thames Barrier Park
2.0
mi
Silvertown
2.2
mi
Thames Path
3.2
mi
Nearby
Prince Regent DLR
1300 ft
Restaurants
Docksider Restaurant
800 ft
Royal Victoria Dock 1 Eastern Gateway
River Cottage Deli
3800 ft
1 Royal Victoria Dock ExCeL London
Yi-Ban
2400 ft
1010 Dockside Road London Regatta Centre
Custom House Pub
4500 ft
272-283 Victoria Dock Road
Tapa Tapa
3500 ft
Western Gateway Royal Victoria Docks
Zero Sette Restaurant
3700 ft
K Warehouse 2 Western Gateway Unit R3
Bagel factory
3600 ft
1 Western Gateway ExCel Centre
Reviews and Ratings
Feedback from previous guests about their experience.
74%
liked the hotel and would stay again
Spacious Rooms
Great Location
Communication Issues
Limited Dining Options
7.4/10
Very good
Rooms
8.1
Location
7.8
Service
7.5
Dining
6.4
Guest reviews
7.4/10
based on 18 reviews
8.5
8.5/10 based on 5113 reviews
Kenneth
United States of America,
April
2024
8.0/10
My stay at the hotel was simply fantastic. The rooms were very cool, well thought out, and incredibly comfortable, equipped with all the facilities a traveler could need. The size was just right, modern, comfortable, and spotlessly clean. The service was highly helpful, and the location couldn't be better. However, there were a few hiccups with communication and organization. The dining experience left something to be desired due to limited options, but overall, it was worth it. The general value for money was decent.
Rooms
9.0
The rooms were fantastic, very cool, well thought out, and comfortable with all the facilities you could need. They were spacious and well-equipped with the traveler in mind.
Service
7.0
The service was a mix of very helpful assistance but also some lack of explanation, leading to confusion. It was somewhat inattentive, disorganized, and slow at times.
Location
9.0
The location was excellent, very close to the ExCel Exhibition Centre, London City Airport, and Gallions Point Marina. It was easy to access by car and near the Excel station, making it convenient for travelers.
Dining
7.0
The dining experience was OK, the food offered was decent considering the circumstances. However, there was room for improvement in terms of variety and presentation.
Facilities
The facilities provided were satisfactory, covering essential needs for a comfortable stay.
Spacious Rooms
Communication Issues
Chris
United Kingdom,
April
2024
7.4/10
I had a lovely stay at the hotel with some special touches for my boyfriend's birthday, like rose petals and a birthday message. The room was clean and of a good size, but a bit disappointed by the lack of prior notification for the closure of some facilities. The location was convenient, right next to the train station and excel arena, perfect for a quick access to events.
Rooms
8.0
The room was nice, clean, and well-decorated for my boyfriend's birthday. However, the unexpected closure without prior notice was a downside.
Service
6.0
The staff, including the cleaners, could have been more talkative and provided better guidance about the local area. Although not ideal, the pet amenities and shops available were handy.
Location
9.0
The location was great, next to the train station and excel arena. However, the hotel seemed full of children, which might not be ideal for all guests.
Dining
7.0
The dining experience was decent with tasty options, but the menu remained the same throughout my stay, which made it a bit boring. Complimentary bread was a nice touch.
Facilities
7.0
The facilities overall were sufficient but could be improved for a more enjoyable stay.
Convenient location
Lack of staff communication
Oliver
United Kingdom,
March
2024
7.4/10
The hotel had cozy room facilities and a lovely bathroom, but it felt a bit too conference-like and small. The price was incredible, though I didn't request the 'Do Not Disturb' or 'Go Green' options.
Rooms
7.0
The rooms were cozy with lovely facilities, but they felt a bit too conference-like and on the small side.
Service
9.0
The service was amazing on all occasions, with very helpful and polite staff.
Location
8.0
The location was super close to the train station and perfect for Excel. It offered a much more cost-effective option for central London, making it convenient and accessible.
Dining
6.0
The dining experience was just okay for the prepaid amount; buffet breakfast could be improved for the price paid.
Facilities
7.0
Facilities were good; however, the dining area could speed up replacements when food items run out.
Charles
United Kingdom,
January
2024
5.6/10
The hotel room was simple but nice and up to date, overlooking a building site and train line, with nothing nearby. It was ready 2 hours after check-in time and had a few missing tiles that resulted in a cut on my hand. The service was lacking in customer service and was most unhelpful, except for the exceptional treatment of my dog. The location was not ideal, as I had to spend 50 pounds daily on travel to the city. The dining experience was not value for money, although the morning of February 9th stood out with outstanding choices and friendly staff. The facilities were basic without any specific comment.
Rooms
7.0
The room was simple but very nice and up to date, overlooking a building site and train line. It had a few missing tiles that resulted in a cut on my hand.
Service
5.0
The service was lacking in customer service and was most unhelpful, except for the exceptional treatment of my dog.
Location
5.0
The location was not great, but it would work well if using Excel right next door.
Dining
6.0
The dining was not value for money overall, but there was an outstanding morning on February 9th with lots of choices and friendly staff.
Facilities
6.0
The hotel had basic facilities without any specific standout features.
George
United Kingdom,
January
2024
6.6/10
The hotel is a mix of positive and negative aspects. The rooms were good, spacious, and clean, but the atmosphere felt a bit depressing due to the dull décor. The service was attentive and helpful, although the issue with recreational drug use affected the overall experience. The location suited our needs, and the proximity to public transportation was convenient. The dining experience varied from very disappointing to wonderful depending on individual preferences.
Rooms
7.0
The rooms were good, clean, and spacious, although a bit too warm at times.
Service
8.0
The service was very helpful and attentive overall, with some exceptional staff members like Mohammed during the night shift.
Location
7.0
The location was convenient for our needs, especially for visiting an event at ExCel. The proximity to public transportation was a plus.
Dining
5.0
The dining experience ranged from very disappointing to satisfying depending on personal expectations and preferences.
Facilities
6.0
The facilities offered were sufficient, though no specific details were highlighted.
Virginia
United States of America,
December
2023
7.4/10
I had a mixed experience at the hotel. The rooms were very smart, modern, and clean with great amenities such as USB outlets, but unfortunately, the sealed windows allowed smoke to circulate, affecting the air quality. The service was a bit hit or miss, with some staff being very helpful while others could improve in terms of communication. The location was perfect for my visit to the O2, being near the train line and Excel center, but my room had a disappointing view. The dining options were varied, although the quality was inconsistent.
Rooms
8.0
I found the rooms to be very smart, modern, and clean, with great amenities like USB outlets.
Service
7.0
The service was a bit mixed with some staff members being very good and extra helpful, while others could improve in terms of communication.
Location
9.0
The hotel's location was ideal for accessing the O2, near the train line, and Excel center, but unfortunately, my room had a subpar view.
Dining
6.0
The dining experience offered a variety of options, but the quality was inconsistent.
Facilities
7.0
The facilities met my needs during the stay.
Mark
United Kingdom,
December
2023
7.6/10
The hotel had beautiful rooms with very comfortable queen size beds. The rooms were very smart and clean, and the staff was incredibly nice. However, the service was a bit unprofessional at times. The location was perfect for the ExCeL centre and the underground, making it convenient for my needs. The dining experience had a nice selection but was a bit bland at times. Overall, a comfortable stay with friendly staff and great proximity to key locations.
Rooms
9.0
The rooms were beautiful, very smart, and boasted comfortable queen size beds.
Service
7.0
The staff were friendly but there were moments of unprofessionalism.
Location
8.0
The hotel was perfect for my needs in traveling back and forth to the ExCeL centre and the DLR.
Dining
7.0
The dining options were nice with a good selection, but some dishes were a bit bland.
Facilities
7.0
The facilities were satisfactory, offering the basic amenities needed for a comfortable stay.
John
United Kingdom,
December
2023
6.6/10
I had a mixed experience at this hotel. The rooms, although spacious and comfortable, lacked proper air conditioning which made it hard to sleep. On the positive side, the service was very helpful, but there were some oversights like not explaining the key card system for the lift. The location was convenient for the ExCel center but confusing to access. The dining options were hit or miss, with limited breakfast choices. Overall, a decent stay with room for improvement.
Rooms
7.0
The rooms, while spacious and well-stocked, had insufficient air conditioning, making it uncomfortable to sleep.
Service
8.0
The service was generally helpful, with attentive staff, although some details were overlooked.
Location
6.0
The location was convenient for the ExCel center but somewhat confusing to navigate to.
Dining
5.0
The dining experience had its drawbacks with limited options and poor explanations
Facilities
7.0
The facilities were adequate, but nothing extraordinary stood out.
William
United Kingdom,
October
2023
8.2/10
My stay at the hotel was phenomenal! The rooms were incredible, spacious, and beautiful, although those overlooking the car park were a bit bright for sleeping. The service was top-notch with amazingly kind and welcoming staff, although they struggled with a slight issue of recreational drug use smell. The location couldn't have been better for me, especially for attending a conference, and the dining experience, although expensive, had some great options. The facilities were excellent overall.
Rooms
9.0
The rooms were huge, beautiful, and the view from higher floors was amazing.
Service
9.0
The customer service staff were incredibly kind and welcoming, always ready to cater to our needs. They even offered a room swap to address an issue promptly.
Location
8.0
The location was ideal for my activities, with easy access to transportation and venues. Only some areas had noticeable marks.
Dining
7.0
The dining was good overall, but a bit pricey with limited variety.
Facilities
8.0
The facilities provided everything I needed for a comfortable stay, and they were well-maintained.
Anna
United States of America,
August
2023
7.8/10
I was pleasantly surprised by this hotel. The rooms, despite overlooking a car park, were well designed and spacious. However, considering the price, I expected a more attractive view. The service was top-notch, especially the helpful and friendly staff at the front desk and restaurant. The location, although a bit tricky to find initially, was ideal for events at the Excel center. The dining experience offered a great selection, although the pricing was a bit on the higher side. Overall, a stay with good value for money.
Rooms
8.0
The rooms were well designed and at a good size.
Service
9.0
The service was excellent, particularly the staff at the restaurant.
Location
7.0
The location was great for the Excel center in London, but initial navigation was challenging.
Dining
7.0
The dining experience offered a great deal of choice, although prices were higher compared to other hotels.
Facilities
8.0
Facilities were good overall.
Harvey
United States of America,
August
2023
7.6/10
I had a lovely stay at the hotel, with clean, modern, and comfy rooms, but the service could be more helpful. The location was convenient despite some navigation challenges. The dining options were a bit pricey, but the facilities were enjoyable.
Rooms
9.0
My room was very comfortable and well-designed, plus it was very quiet.
Service
7.0
The staff were nice and welcoming, but could improve on providing local area and travel advice.
Location
8.0
The hotel was easy to navigate and not far from the train and bus station, which was perfect for my quick trips to East London and Ilford.
Dining
6.0
The dining options were a bit expensive for what was offered, but the cooked and continental fare was decent.
Facilities
8.0
The pool available was a nice touch for relaxation.
Wesley
United States of America,
August
2023
7.2/10
My stay at the hotel was a mixed experience. The room was excellent, with thoughtful touches like take-away cups for the coffee machine and a convenient Chromecast setup. However, the walk-in showers in the accessible rooms seemed impractical. The service was a bit unprofessional at times, with one staff member being rude, although others were friendly. The location was convenient for my purpose, being close to a trade fair venue, but the limited restaurant hours were a downside. The dining options offered a good range of food, but the quality of ingredients could be better. Overall, the hotel had its ups and downs, providing a comfortable stay with a few hiccups.
Rooms
8.0
The room was excellent with lots of nice touches like take-away cups for the coffee machine and a Chromecast setup, but the walk-in showers in accessible rooms were not practical.
Service
6.0
The service was a mix of unprofessionalism with one staff member being rude, while others were friendly.
Location
8.0
The location was fabulous for me due to the proximity to a trade fair venue, but the limited restaurant hours were inconvenient.
Dining
7.0
The dining experience offered a good range of food, but the quality of ingredients could be improved.
Facilities
7.0
The facilities were adequate for my needs during the stay.
Stuart
United Kingdom,
July
2023
9.0/10
My stay at the hotel was absolutely fantastic! The rooms were very good, clean, and large enough for my family of 4, offering a stunning view of the Excel. The standard exceeded my expectations, especially considering the great value for money.
Rooms
9.0
I was impressed by the spacious and clean room with a wonderful view of the Excel. Ideal for a family of 4.
Service
10.0
The service was top-notch, and the staff were incredibly helpful; there was nothing they couldn't provide. Special thanks to Rish for going above and beyond.
Location
9.0
The location was perfect for the event I was attending at the Excel and right next to the Prince Regent DLR station. It was convenient and cost-effective compared to central London.
Dining
8.0
The dining experience was lovely with a good variety of options. However, the food could have been a little hotter.
Facilities
9.0
The facilities were great with everything I needed for a comfortable stay.
great value for money
food temperature
Jamie
United Kingdom,
June
2023
7.4/10
The hotel rooms were adequately sized and quite clean, with a nice view of the river. The restaurant was really nice, though the location was a little far from where we needed to be.
Rooms
8.0
The room was clean and had all we needed with a lovely view of the river.
Service
9.0
The staff were very polite, courteous, and helpful, making our stay enjoyable. They were also very sweet to my little son.
Location
7.0
The hotel is a bit far from our desired location, but this is reflected in the price. Despite this, the overall location in Docklands and Canary Wharf is still terrific.
Dining
6.0
The dining experience in the restaurant was OK, although the choices were limited and the prices were a bit high for what was offered.
Facilities
7.0
Friendly staff
Limited dining choices
William
United States of America,
May
2023
7.6/10
The hotel is located right next to the station, offering spacious rooms with all the necessary amenities, making it a great find in comparison to other hotels.
Rooms
8.0
The rooms are spacious and equipped with everything you need. A perfect choice for a comfortable stay.
Service
7.0
The overall service was friendly; however, there were a few lapses in explaining certain details like using the key card for the lift access.
Location
9.0
The hotel's location is ideal for commuting to London and attending events in areas like the ExCel conference center. Great accessibility to public transportation.
Dining
6.0
The dining experience was average, with some service issues, but the pool area provided a relaxing atmosphere.
Facilities
The hotel offers necessary facilities, though improvements in dining service could enhance the overall experience.